Refund policy

At MerryBeam, we want you to be happy with your purchase. Please review our return and refund policy before placing your order.

Returns

We accept return requests within 7 days of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging and condition.

To request a return, contact us at merrybeamdecor@gmail.com with your order number and reason for the return. Returns sent without contacting us first may not be accepted.

If your return is approved, MerryBeam will provide you with a return shipping label. Customers are responsible for the cost charged by the courier to return the package. You will not need to pay this fee separately—the return shipping cost will be deducted from your refund amount.

Return shipping charges will not be deducted when the return is due to an item arriving damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your MerryBeam item is damaged, defective, or you received the wrong product, contact us at merrybeamdecor@gmail.com as soon as possible.

Please include your order number, a description of the issue, and clear photos or video showing the problem. If approved, we will work with you to provide an appropriate replacement or refund at no additional return shipping cost to you.

Non-Returnable Items

Items that have been used, opened, altered, damaged after delivery, or returned without their original packaging may not qualify for a return or refund.

Items purchased on sale are non-returnable and non-refundable.

Original shipping charges are non-refundable unless the return is due to an error by MerryBeam.

Refunds

Once your approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method, minus the cost of the return shipping label/courier fee when applicable.

Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.

Order Cancellations

We cannot guarantee that an order can be canceled or changed after it has been placed, as orders may begin processing shortly after purchase.

If you need to request a cancellation or change, contact us at merrybeamdecor@gmail.com as soon as possible.